Last Updated: 10 November 2025

1. Introduction

AtYourCocoon Health (“we”, “us”, “our”), we use cookies and similar technologies to give you the best possible experience on our website and app.
This Cookie Policy explains what cookies are, how we use them, and the choices you have about managing them.

We believe in being open about how your information is collected and used, so you can make informed decisions and stay in control of your data.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet or smartphone) when you visit a website. They help the site recognise your device and remember certain information about your visit, such as your preferences or login details.

Cookies can also help us understand how you use our website, so we can make improvements and keep everything running smoothly.

3. The Types of Cookies We Use

We use several types of cookies, which fall into the following categories:

a) Essential Cookies

These cookies are necessary for the website or app to function properly.
They allow you to log in, access secure areas and use key features.
Without them, parts of our site would not work.
Example: Session cookies that keep you logged in.

b) Performance and Analytics Cookies

These cookies help us understand how visitors use our site, so we can improve performance and user experience.
We collect information like which pages are most visited or if any errors occur.
Example: Google Analytics cookies.

c) Functional Cookies

These cookies remember your preferences and choices, such as language or region, so you don’t have to reset them each time you visit.
They make your experience more personal and convenient.

d) Targeting or Advertising Cookies

We may use these cookies (or allow trusted third parties to use them) to deliver content or adverts that are relevant to you and your interests.
They can also help measure how effective our communications are.
We will only use these cookies with your explicit consent.

4. Third-Party Cookies

Some cookies are placed by third parties that provide services on our behalf — for example, analytics providers or social media platforms.
These third parties may use cookies to collect information about your browsing behaviour across different websites and apps.

We recommend checking their privacy and cookie policies for more details.
Examples include:

• Google Analytics (for usage statistics)

• Meta / Facebook Pixel (for marketing insights, if enabled)

You can opt out of third-party cookies through your browser settings or cookie consent preferences.

5. How We Use Cookies

We use cookies to:

• Keep our website and app secure and functioning

• Remember your settings and preferences

• Understand how users interact with our content

• Improve performance and usability

• Deliver relevant updates and communications (only if you’ve consented)

We never use cookies to sell your data or track you in ways unrelated to our services.

6. How You Can Manage or Disable Cookies

You can control cookies in several ways:

a) Through our Cookie Banner:
When you first visit our website, you’ll see a cookie consent banner that lets you choose which types of cookies you accept.
You can update your preferences at any time by revisiting the banner or settings.

b) Through your Browser Settings:
Most browsers allow you to manage or block cookies. You can delete existing cookies or set your browser to alert you before accepting new ones.
How to manage cookies in common browsers:

• Google Chrome Help

• Apple Safari Help

• Mozilla Firefox Help

• Microsoft Edge Help

Please note: Disabling certain cookies may affect how our site functions and could limit your access to some features.

7. Consent and Withdrawal

We will only place non-essential cookies (such as analytics or advertising cookies) after you have given your consent.

You can withdraw your consent at any time by changing your preferences in our cookie settings tool or your browser.

Withdrawing consent will not affect the lawfulness of processing based on consent before it was withdrawn.

8. Updates to This Policy

We may update this Cookie Policy occasionally to reflect changes in the cookies we use or legal requirements.
Any updates will appear on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions about how we use cookies, please contact us:

Email: hello@cocoon-app.co.uk
Address: 13a Seamoor Road, Bournemouth, England

We’re here to help and will respond promptly.